Answers, before you order.

Yes. Our sterling silver jewelry uses 92.5% silver as the base metal and is stamped “925” wherever the size and design allow. The product page identifies the metal and finish used.

We primarily use natural gemstones sourced through trusted suppliers. Natural variations in colour, matrix, inclusions, pattern and surface texture are normal and make each piece unique. Any disclosed treatment or lab-created material should be identified in the product description.

For one-of-a-kind ready-stock jewelry, the photographed piece may be the exact item supplied. Repeatable designs will match the style shown, but natural gemstone patterns and small handmade details may vary. Contact us before ordering when a particular stone pattern is essential.

Our jewelry is crafted and finished by skilled artisans in Jaipur, India, using traditional jewelry-making skills supported by modern production and quality-control methods.

Depending on the design, options may include polished silver, oxidized silver, yellow-gold plating, rose-gold plating and other requested finishes. Availability, plating specifications, minimum quantity and price can vary for custom production.

Store pieces dry and separately, preferably in airtight pouches. Avoid perfume, chlorine, harsh chemicals and prolonged moisture. Use a soft silver-polishing cloth on plain silver and avoid abrasive cleaners on plated jewelry or delicate gemstones.

Yes. We supply sterling silver and gemstone jewelry to retailers, boutiques, online sellers, live sellers, distributors and other jewelry businesses around the world.

Many ready-stock products can be ordered in small quantities, allowing buyers to mix designs and gemstones. Any overall minimum order value will be shown at checkout. Custom, private-label and made-to-order projects may have design-specific minimum quantities.

Yes. A small ready-stock order is a practical way to evaluate our craftsmanship, finishing, gemstone selection, packaging and service before committing to a larger production order.

Larger orders may qualify for additional pricing based on product type, total value, quantity and production requirements. Send us your SKUs and quantities for a tailored wholesale quotation.

Many designs can be reproduced, subject to gemstone, finding and raw-material availability. Share the product SKU and required quantity for a restock estimate and expected production schedule.

Yes. We can develop custom sterling silver and gemstone jewelry from a sketch, reference image, physical sample, CAD file or detailed brief. We review feasibility, stone availability, target weight, finish, quantity, price and lead time before approval.

Yes. Logo stamps, branded cards, tags and selected packaging options can be arranged for qualifying orders. Minimum quantities and one-time development charges may apply.

Lead time depends on design complexity, quantity, gemstone sourcing, sampling and approval. Your quotation will include an estimated production schedule. Production begins only after specifications and commercial terms are approved.

No. Custom and made-to-order jewelry cannot be cancelled once the order has been placed. Materials, design work and production capacity are committed specifically to your project, so please review all specifications carefully before confirming.

Yes. We ship to most serviceable international destinations, subject to courier coverage and destination-country restrictions. Enter your delivery details or contact us for a shipping estimate.

No. Shipping is charged separately and depends on destination, parcel weight, dimensions, value and courier service. The applicable shipping cost will be shown or confirmed before dispatch.

Available ready-stock items are generally prepared promptly after payment and order verification. Actual dispatch time can vary with order size, packing requirements, weekends, public holidays and quality checks. Your team will receive tracking once the courier collects the parcel.

Yes. Tracking details are shared after the order has been packed, documentation is completed and the parcel is handed to the courier. Transit estimates are not guarantees and may be affected by customs or local delivery conditions.

Unless agreed otherwise in writing, import duties, VAT, brokerage fees and other destination-country charges are the buyer’s responsibility. Requirements vary by country, so buyers should confirm local import rules before ordering.

Available methods may include major credit or debit cards and PayPal. Bank transfer or another approved payment method may be arranged for larger wholesale or custom orders. Available options appear at checkout or on your quotation.

Website prices are generally displayed in US dollars unless another available currency is selected. Your bank or payment provider may apply its own exchange rate or foreign-transaction charge.

Returns are accepted only when a product is faulty. A change of mind, natural gemstone variation, minor handmade variation or an item not matching personal preference does not qualify. Contact us promptly before returning anything so the issue can be reviewed and return instructions can be provided.

Contact us promptly with your order number, clear photographs and an unedited parcel-opening video showing the outer packaging, shipping label and contents. Keep all packaging and do not return items without instructions. We will review the evidence and provide an appropriate resolution.

A cancellation request for a standard order must be made within 24 hours of placing the order. Requests received later cannot be guaranteed. Custom and made-to-order jewelry cannot be cancelled at any time. Contact us immediately for address or order-detail changes.